Terms & Conditions

Your placing of an order shows that you accept these terms and conditions. Please read them carefully and keep for future reference.

You must be 18 or over to order items through this website. We treat each order for items as an offer by you to purchase the goods subject to these terms and conditions. These terms and conditions do not affect your statutory rights.

Supplier’s discretion

Big Imaging Group / Aston Studio (the supplier) has the right to refuse to supply any product ordered by you, at our discretion.

Description of goods

All descriptions, specifications and advertising on this website or in other media are for the sole purpose of giving an approximate description of the items/prints. Whilst every effort is made to provide a good representation of the actual product, 100% accuracy is not guaranteed.

Quality of products

At Big Imaging Group / Aston Studio we are proud of and confident in our expert production teams and their quality output. We always strive to achieve the best possible reproduction from your digital artwork file/s. Taking into consideration, however, any combination of the nature of the processes involved, the limitations of the digital artwork/images provided and possible unrealistic expectations we do not guarantee an exact match in colour or texture between your digital artwork and the printed product.

Payment methods

We accept most major credit and debit cards. We use WorldPay and PayPal secure payment methods, so your details are entirely safe. We do not store any credit/debit card details. At online checkout you must provide the same address details as on your card and the telephone number that the relevant credit bank holds for you. Your order will only be despatched once authorisation of your credit/debit card payment has been properly received by us.

If you wish to pay be cheque or direct bank transfer, please email: info@bigimaginggroup.com and we will advise you of payment options, or for any other payment queries, call: 07710 232322. Payment must be received before your order is despatched. Your order will only be despatched once full payment is credited to our account.

We only invoice and accept payment in British Pounds Sterling (GBP £).

We do not keep your private financial data or share it with any third party company.

Supplier unable to fulfil your order

All products are subject to availability and may be withdrawn at any time. In this event, or if for any reason we find your digital artwork is not suitable for printing, we will contact you to either offer a full refund or to re-upload more suitable digital artwork.

Export restrictions

For delivery of goods outside the UK, the currency of transaction will remain as British Pounds Sterling, and VAT will be charged according to HMRC regulations. If you are based outside the UK, we do not take any responsibility for the delivery of the goods, and it is entirely at your own risk.

Delivery times and methods

Usually we expect to despatch within 5 working days of payment being received, but at times of peak demand it may take longer. Some products require a longer lead time, so please check delivery expectation on the product page. We aim to despatch all orders within 10 working days unless we encounter a difficulty, in which case we will advise you accordingly. The delivery practises and timings of courier/postal services is outside Big Imaging Group / Aston Studio’s control, and may take longer at busy times.

Delivery will normally be by signed for courier/postal service, and you may be charged for post and packaging. The details you provide on the order will be used for the delivery labels so please ensure they are correct. If you are not available and delivery cannot take place, the courier/postal service will instruct you accordingly of your options. Big Imaging Group / Aston Studio are not responsible for packages once in the hands of the courier/postal service.

You must check your delivery carefully against the delivery note, and notify us within 48 hours of any missing or damaged items.

Non deliveries / damaged goods

All items must be signed for by the customer upon delivery, and when necessary we will use the proof of delivery supplied by the courier/postal service.

Re-shipping of undelivered orders is at our discretion if the courier/postal service cannot supply proof of delivery after 28 days from shipping.

If goods are damaged on arrival, you must note the damage to the courier/postal service, and notify Big Imaging Group / Aston Studio within 48 hours of receipt. You will need to return the damaged goods to us with all the original packaging (without the packaging we cannot process your claim), and on receipt of the packaging and the damaged item(s) we will issue a free-of charge replacement.

Cancellations, refunds and returns

If you are not satisfied with your goods you must contact our office within 48 hours of its delivery. We will endeavour to rectify the problem, and may offer a replacement of the product or a full refund, at our discretion. In the event that a full refund is agreed you must return the goods to our office at your own cost. Where agreed, the full refund will be issued within 48 hours of receipt of the return.

Once your payment is received, your order will be produced and despatched. If you decide to cancel your order, we will charge only the costs to the point of receipt of cancellation. So if it has not yet been produced, we will refund all the invoice value less £10 administration fee. If it has been produced but not despatched, we will refund only the invoiced delivery costs to you. If it has been despatched, no refund will be due as you will be receiving the goods.

Events beyond our control

Big Imaging Group / Aston Studio are not responsible for any delay or failure in carrying out our duties under this agreement if the delay or failure is caused by circumstances beyond our reasonable control. These circumstances include civil commotion, riots, flood, drought, fire, courier/postal service failure, strikes, machine breakdowns. We require reasonable time to carry out our duties in these circumstances.

Your personal data privacy

You explicitly consent that Big Imaging Group / Aston Studio may use the personal data you have provided in the order solely for the purpose of production and delivery of your item. Your email address may be added to our mailing list (opt out available) but all other data is deleted from our server and local machines upon the completion of your order. Our obligations under this agreement include but are not limited to the disclosure of your personal data to the companies and organisations engaged to supply and deliver the order to you including without limitation printers and manufactuers of the products, relevant couriers and other postal authorities, any other person and/or organisation engaged by us to fulfil your order and all other relevant authorities who are entitled to or to whom we owe a legal obligation to the disclosure of your personal data. You acknowledge that after having been advised of the purposes and circumstances under which your personal data may be used, processed and disclosed to other parties as detailed in these terms and conditions and on the web site you explicitly consent to the disclosure and the transfer of your personal data as described.

Your financial data privacy

Under no circumstances will Big Imaging Group / Aston Studio keep your financial details on our web server or local computers. If you place an order via telephone or post, your transaction will be processed immediately and no hard paper copies of the transaction will be stored. If you order and pay via our website you will be redirected to a secure server (which is operated by WorldPay or PayPal) and Big Imaging Group / Aston Studio does not capture any financial data, financial logins or financial passwords.

Copyright of digital artwork files

a) Big Imaging Group / Aston Studio will not store your digital artwork files unless requested to do so by the customer, nor will we sell them to, share them with, or allow access to them by any third party. They will be deleted from our system 30 days after your order is despatched.

b) Big Imaging Group / Aston Studio will not use or reproduce your digital artwork files for any purpose other than your order(s) unless you have given your express permission in an email or in other written form for us to do so.

c) Big Imaging Group / Aston Studio takes copyright issues very seriously, and we reserve the right to refuse to reproduce any image if there is any doubt about the ownership of copyright. By placing an order with Big Imaging Group / Aston Studio, you accept the responsibility for ensuring that copyright of the images supplied is not infringed.

If Big Imaging Group / Aston Studio suspect copyright infringement, we may take whatever action is appropriate.

Email addresses

We may record your email address for possible future communication. This data will not be passed on, shared or sold to any third parties. We will remove your details immediately if requested to do so.

Special offers / promotional discounts

Special offers and discounts apply to product prices only. You will still have to pay our standard postage rate for delivery of the goods unless otherwise stated in the offer.

Complaints

At Big Imaging Group / Aston Studio we endeavour to provide an excellent service at all times. Despite all the best intentions, if there should be a problem with a product or service and if you need to make a complaint, please email us. We would aim to respond to all complaints with 48 hours, and we would seek to resolve the issue as soon as possible.

Governing law

This agreement will be governed by English law and will be subject to the jurisdiction of the English Courts.

Company details and copyright information

This web site is owned and operated by:

Aston Studio, 6 Chaseside Close, Cheddington, Leighton Buzzard, Beds LU7 0SA

VAT: GB907 8993 68

 

© Aston Studio 2018